Sample Letter to Return a Defective Product to Seller or Company

The templates provide sample letters that can be used by customers to return a defective product to the seller or company. These letters are designed to address different scenarios, such as requesting a refund, replacement, repair, exchange, or compensation for the inconvenience caused. Each template highlights the defect in the product and provides a clear request for the action to be taken by the seller or company. These templates can be customized and used as a starting point for drafting a letter that is tailored to the individual's situation and needs. The letters also ensure that the customer returns the defective product along with all the original packaging, manuals, and accessories to expedite the resolution process.

Here are 5 templates of sample letter to return a defective product to seller or company:

Template 1: Return of Defective Product with Refund Request

Dear [Seller/Company],

I am writing to inform you that I received a defective [product name] from your company on [date of receipt]. The [defects] have prevented me from using the product as intended. As the product is not functioning as advertised, I would like to request a refund for the purchase price.

Enclosed with this letter, you will find the [product name], along with all original packaging, manuals, and accessories. Please process the refund as soon as possible.

Thank you for your attention to this matter.

Sincerely,

[Your Name]

Template 2: Return of Defective Product for Replacement

Dear [Seller/Company],

I received the [product name] from your company on [date of receipt]. Unfortunately, I found that the product is defective as [describe the defect]. As the product is not functional, I would like to request a replacement of the product.

I have enclosed the [product name] in its original packaging along with all manuals, accessories, and proof of purchase. Please process the replacement as soon as possible and inform me of the expected delivery date.

Thank you for your understanding and cooperation.

Sincerely,

[Your Name]

Template 3: Return of Defective Product for Repair

Dear [Seller/Company],

I received the [product name] from your company on [date of receipt]. However, the product is not functioning properly as [describe the defect]. As the product is still under warranty, I would like to request a repair of the product.

I have enclosed the [product name] in its original packaging along with all manuals, accessories, and proof of purchase. Please process the repair as soon as possible and inform me of the expected repair time and delivery date.

Thank you for your cooperation.

Sincerely,

[Your Name]

Template 4: Return of Defective Product with Exchange Request

Dear [Seller/Company],

I recently received the [product name] from your company on [date of receipt]. However, I found that the product is defective as [describe the defect]. As the product is not functional, I would like to request an exchange for a new and functional [product name].

I have enclosed the [product name] in its original packaging along with all manuals, accessories, and proof of purchase. Please process the exchange as soon as possible and inform me of the expected delivery date.

Thank you for your prompt attention to this matter.

Sincerely,

[Your Name]

Template 5: Return of Defective Product with Request for Compensation

Dear [Seller/Company],

I am writing to inform you that I received a defective [product name] from your company on [date of receipt]. The product is not functional as [describe the defect]. The defects have caused me inconvenience and frustration as I had to spend additional money and time to resolve the issue.

I would like to request compensation for the inconvenience and frustration caused. Please process a refund for the purchase price and any additional expenses incurred. I have enclosed the [product name] in its original packaging along with all manuals, accessories, and proof of purchase.

Thank you for your prompt attention to this matter.

Sincerely,

[Your Name]

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